Refund policy

Returns Policy:
We’re sorry something didn’t go right!  Please contact us at cs@kispaper.com if you want to return the goods.

You will receive an email confirming that your message has been sent to us. Within 48 hours, you should receive a response from us. You can respond directly to us from your email.

In-store returns eligibility:
Items sold by us can be returned to us directly. Our store address is:

Unit 2, 400 First Commerce Dr, Aurora, Ontario, L4G 7C7, Canada
Tel: 905-727-0303

Please note, our items returned to us must include all original packaging and materials as well as the order number.

Return window:
We have a minimum return window of 30 days from the date of delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.